Returns & Refunds Policy
Returns and Refunds
We accept change-of-mind returns for items in re-sellable condition within 10 business days after receipt. Please do not return or post items without obtaining instructions from us. Comply with the return instructions sent to your registered email address. For change of mind returns, applicable freight fees and a 15% re-stocking fee (covering the cost of labor) will be deducted from your refund. This policy also applies to orders canceled after dispatch from our warehouse.
Important Notes About Returns and Refunds
- Refund for goods are subjected to approval
- Damaged goods returned will not be refunded.
- Special price items, bundled items and customized items are not refundable.
Submitting a Warranty Claim/Return Request:
In the event you encounter any issues with your product during the warranty period, please follow these steps
- 1.Contact Us: Get in touch with our dedicated customer support team at budgetbathware@gmail.com, and be sure to provide your original purchase receipt.
- 2.Describe the Issue: Explain the problem you are facing and include relevant photographs or documentation to aid in diagnosing the issue.
- 3.Evaluation: Our team will assess the matter and determine if it falls within the scope of the warranty coverage.
- 4.Resolution: If the issue is covered by the warranty, we will either repair or replace the product, depending on the circumstances.
Please bear in mind that this warranty is non-transferable and is valid for the original purchaser only. Any replaced or repaired product will be covered for the remaining duration of the initial warranty period.
This warranty complements your rights under consumer protection laws and does not affect your statutory rights.
Thank you for choosing our products. We are dedicated to delivering exceptional quality and superior customer service. Should you have any inquiries or require additional information, please do not hesitate to contact us.
Sincerely,
Budget Bathware
Unit 23, 51 Nelson Road, Yennora NSW 2161